1. Communication Accessibility
Plain Language: All technical documentation and instructions must use clear, concise, and jargon-free language wherever possible.
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Multiple Formats: Provide documentation in multiple accessible formats (e.g., HTML, tagged PDFs, large print, braille-ready files).
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Sign Language & Captioning: Ensure availability of sign language interpretation or real-time captioning during virtual or in-person training and consultations upon request.
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Screen Reader Compatibility: Ensure all customer-facing documents, websites, and portals are compatible with screen readers (e.g., use proper headings, alt text, ARIA labels).
2. Digital Accessibility Compliance
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WCAG Compliance: All digital materials, tools, and portals must meet WCAG 2.1 Level AA standards.
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Keyboard Navigation: Ensure that all interfaces used during consultancy (e.g., remote access tools, support portals) are fully navigable via keyboard alone.
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Colour Contrast & Design: Follow accessible design principles with proper colour contrast ratios and avoid relying solely on colour to convey information.
3. Installation Support Accessibility
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Remote Assistance Tools: Use remote assistance tools that support assistive technologies and are accessible to users with limited dexterity or vision.
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Step-by-Step Guides: Provide accessible, step-by-step installation manuals with visual aids, video tutorials with captions, and accessible diagrams.
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Alternative Input Support: Ensure that software configuration interfaces are compatible with alternative input methods (e.g., voice recognition, adaptive keyboards).
4. Physical Accessibility (If On-Site Consulting Applies)
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Accessible Meeting Locations: Ensure any on-site consultation occurs in spaces that meet ADA or local physical accessibility standards (e.g., ramps, elevators, accessible restrooms).
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Assistive Devices Support: Be prepared to accommodate clients using assistive devices (e.g., hearing aids, mobility aids) with appropriate technologies or adjustments.
5. Training and Awareness
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Staff Training: All consultants must complete accessibility training to understand digital inclusion, assistive technologies, and disability etiquette.
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Feedback Mechanism: Provide an accessible mechanism for clients to give feedback about accessibility barriers or suggestions for improvement.
6. Vendor & Partner Compliance
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Third-Party Tools: Ensure all third-party tools, scripts, or software used in the Oracle or AWS installations are compliant with accessibility standards.
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Cloud Console Accessibility: Offer guidance on making use of Oracle Cloud Infrastructure (OCI) and AWS Management Console in an accessible manner, highlighting accessible CLI or SDK alternatives where GUI is a barrier.
Accessibility Statement
1. Communication Accessibility
Plain Language: All technical documentation and instructions must use clear, concise, and jargon-free language wherever possible.
-
Multiple Formats: Provide documentation in multiple accessible formats (e.g., HTML, tagged PDFs, large print, braille-ready files).
-
Sign Language & Captioning: Ensure availability of sign language interpretation or real-time captioning during virtual or in-person training and consultations upon request.
-
Screen Reader Compatibility: Ensure all customer-facing documents, websites, and portals are compatible with screen readers (e.g., use proper headings, alt text, ARIA labels).
2. Digital Accessibility Compliance
-
WCAG Compliance: All digital materials, tools, and portals must meet WCAG 2.1 Level AA standards.
-
Keyboard Navigation: Ensure that all interfaces used during consultancy (e.g., remote access tools, support portals) are fully navigable via keyboard alone.
-
Colour Contrast & Design: Follow accessible design principles with proper colour contrast ratios and avoid relying solely on colour to convey information.
3. Installation Support Accessibility
-
Remote Assistance Tools: Use remote assistance tools that support assistive technologies and are accessible to users with limited dexterity or vision.
-
Step-by-Step Guides: Provide accessible, step-by-step installation manuals with visual aids, video tutorials with captions, and accessible diagrams.
-
Alternative Input Support: Ensure that software configuration interfaces are compatible with alternative input methods (e.g., voice recognition, adaptive keyboards).
4. Physical Accessibility (If On-Site Consulting Applies)
-
Accessible Meeting Locations: Ensure any on-site consultation occurs in spaces that meet ADA or local physical accessibility standards (e.g., ramps, elevators, accessible restrooms).
-
Assistive Devices Support: Be prepared to accommodate clients using assistive devices (e.g., hearing aids, mobility aids) with appropriate technologies or adjustments.
5. Training and Awareness
-
Staff Training: All consultants must complete accessibility training to understand digital inclusion, assistive technologies, and disability etiquette.
-
Feedback Mechanism: Provide an accessible mechanism for clients to give feedback about accessibility barriers or suggestions for improvement.
6. Vendor & Partner Compliance
-
Third-Party Tools: Ensure all third-party tools, scripts, or software used in the Oracle or AWS installations are compliant with accessibility standards.
-
Cloud Console Accessibility: Offer guidance on making use of Oracle Cloud Infrastructure (OCI) and AWS Management Console in an accessible manner, highlighting accessible CLI or SDK alternatives where GUI is a barrier.